PATIENT + CUSTOMER FEEDBACK AI · PHILIPPINES
Custom AI feedback engines for Philippine hospitals, retailers, and service operators.
Free-text patient or customer feedback turned into operational signal — themes, urgency, location, escalation — in the language your customer wrote in.
Reads English, Cebuano, and Tagalog feedback natively — which is why a Philippine hospital can replace a ₱500,000-a-month vendor subscription with a one-time build.
What this is, concretely
Theme and urgency extraction
Free-text responses are parsed into structured themes — cleanliness, wait times, staff conduct, product quality — and each item is scored for urgency so operations teams see what needs attention today, not next quarter.
Location and escalation routing
Feedback is tagged to the branch, ward, or department it describes, then routed automatically: routine items queue for weekly review while safety or service-failure signals escalate to the right person within minutes.
Native English, Cebuano, and Tagalog reading
The engine reads mixed-language responses as written — no translation step, no signal loss from machine-translated Bisaya — so a Cebu hospital or a Visayas retail chain gets the same fidelity as a Metro Manila client.
Built for
Related pages
- SOLUTIONSDemand ForecastingDemand Forecasting — built into operations software you own.
- SOLUTIONSCRM + Sales OperationsCRM + Sales Operations — built into operations software you own.
- SOLUTIONSField Service + Auto-DispatchField Service + Auto-Dispatch — built into operations software you own.
- WHAT WE BUILDDocument OCRCustom Document OCR for Philippine operations — yours, source code and all, at go-live.
- WHAT WE BUILDOps CopilotCustom Ops Copilot for Philippine operations — yours, source code and all, at go-live.
Orkids is a Philippine AI engineering firm that builds custom, agent-native operations software for Philippine enterprises — owned outright, with source code on day one — replacing SAP, Salesforce, Oracle, and Odoo in two to three weeks at ten to thirty percent of leading-ERP cost.
Before you sign that quote, talk to a founder.
30-minute fit call. Free prototype if we agree on scope. No procurement loop.